Buffd
Support
Email us: support@buffd.fit. Tell us what you were doing and what happened, and include a screenshot if you can. We read every message.
Common questions
Is Buffd available yet?
Not yet. Buffd is in testing on iPhone. Join the waitlist and we'll email you once when the beta opens.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Buffd and tap Cancel. In the app, Profile then Manage subscription takes you to the same place. Deleting the app does not cancel a subscription.
How do I get a refund?
Apple handles refunds. Go to reportaproblem.apple.com, sign in, and request a refund for the Buffd purchase.
I paid but the app is still locked
On the paywall, tap Restore purchases. Make sure you're signed in to the same Apple account you bought with. If it's still locked, email us with the Apple receipt.
How do I delete my account and data?
In the app open Profile, then Account, then Delete account. This permanently removes your account, logs and photos. If you can't get into the app, email us from the address on the account and we'll delete it for you.
The rep counter miscounted my set
The rep counter is in beta. It works best when the phone can see your shoulder, elbow and hand for the whole rep, with space around you at full reach, and nobody else in the shot. Bench and incline press count best from the foot end of the bench, off to one side, at about chest height. If it's still off, send us the set summary from the app and what the real count was.
A calorie or macro estimate looks wrong
Estimates from photos and typed descriptions are a starting point. Add the amounts you know ("8 oz chicken, 1 cup rice") for a closer number, and edit any figure before you save.
How is my health data used?
Only to run the app for you. It's never sold and never used for ads. The details are in the privacy policy.
Other contact
For anything that isn't a support question: hello@buffd.fit.